Claims conditions

Complaint handling procedure

If you are complaining about a numerical difference in the delivery of goods, it is not necessary to fill in a complaint report. Just call +420 583250930 or +420 601366783 and report the difference. The warehouse manager will check the stock records and if he finds a difference, the goods will be sent to you immediately free of charge. However, this claim must be made during the day the goods were delivered to you. We will no longer take any later claims into consideration.

Taking delivery of a damaged parcel. If the shipment appears to be obviously damaged at the time of delivery, you, as the recipient, must inform the carrier of this discovery at the latest upon receipt of the shipment and accept the shipment only on condition of a written damage record, either in the form of a Damage Record or by writing to the carrier's delivery note. Without such a record, or if the carrier has refused to make such a record, you as the consignee are not obliged to accept the shipment. The separate damage note or the damage note in the delivery note is the basis for the subsequent exercise of the rights of the injured party. However, once you have acknowledged receipt of the shipment to the transport service, it is deemed to have been delivered faultlessly and we and the transport company shall not take any subsequent claims into account.

If you are collecting your parcel from a night depot, you must inform us of the damage by 10:00 on the day of delivery. Please take a photo of the damaged parcel (packaging) and then unpack it. If the goods are damaged, please inform us by phone and by e-mail (by sending photo documentation).

If you complain about quality defects, you must proceed as follows.

1. Please inform us about the complaint in advance by phone at 601 366 783
2. Download the complaint report.
3. Format. pdf (fill manually)
4. Format .doc (fill in Word)
5. Fill it out legibly and completely and attach any materials that may support your claim (diagnostic printouts, defect memory readings, professional service statements, etc.)
6. Please enter the email address from which you will communicate with us in the form.
7. Send the completed complaint form in .pdf format to motorservis@motorservis.cz.
8. Please send the goods you are claiming to our address. Please ensure that no operating fluids are leaking. If it is not possible to send the goods to us (motor, semi-motor), you must allow us to make a professional assessment of the condition of the product, including the conditions under which the product was used or operated. A technician will be dispatched by telephone. In the event of claiming liability for defects, we are entitled to request a defect memory reading report from the motor control unit at an authorised service centre.
9. The date of acceptance and commencement of the claim is the moment when both conditions are met, i.e. receipt of a fully completed claim report and receipt of the claimed goods, or a record of the engine inspection at your premises.
10. You will receive an email confirmation of receipt of your claim.
11. We will deal with the complaint within a reasonable time, which corresponds to the nature of the goods and the defect.
12. You will receive an email notification when the claim is closed.
13. In the case of an accepted claim, we will follow the legal requirement that you state in the claim report. If you do not specify the requirement, we will proceed in accordance with our General Terms and Conditions .

_{* * In the case of sending our or an external technician to assess a claim and if the claim is clearly unjustified, costs will be charged in accordance with our hourly rate, lost time and travel expenses.}